I would like to thank Roland Sabourin for writing this review. “ITIL Lite, a roadmap to full or partial ITIL implementation” Malcolm Fry, ISBN 978010113312122 ©TSO 2010 The venerable Malcolm Fry intended this book to be a practical guide to building a plan to implement “ITIL Lite.”   However, don’t let the title confuse you; this [...]

I had the immense pleasure of attending a jazz workshop where I met Kenny Washington (who plays drums), Gary Smulyan (plays the bari sax) and Ray Drummond (plays bass). They are experienced jazz musicians from New York. Gary has won eight Emmy’s and  Kenny and Ray both teach at Julliard. They explained that after all these years of playing professionally, they still see themselves as students of music—constantly working to improve their music, looking [...]

At the foundation of my belief system as a facilitator, trainer and consultant is the fact that I think I can make a difference. If I did not think it was possible, I would not be able to deliver the messages I think are important.  In the past 20 years, I have read comments on [...]

On November 9, 2011, we hosted the ShareIT 2011 conference in Calgary. The main reason we organized this conference was to share IT Service Management experiences with the community.  This is, in my opinion, one of the most important parts of our industry: Being able to learn from from other organizations. We had a very [...]

Well Folks, its not that complicated! All you gotta remember is….  Developed by the CCTA (now known as the OGC and now CO), ITIL is made up of BSM, ITSM and IT Systems Management. Specific to ITSM, we see the concept of the Service Lifecycle with arguably 5 phases. SS, ST, SD, SO, & CSI. Key [...]